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Office of (he Minister Cabinet du minsire
Manpower and tinmigration — Main-d'oguvre et trnenigration

March 27, 1972.

Mr. RoAe Freeman, : 0 UJ NI
City Clerk,

Corporation of the City of Port .
Coquitlam, APR 10 i972

2272 McAllister Avenue,

Port Coquitlam, 3.C.

Dear Mr. Freeman:

In the absence of the Minister of Manpower and
Immigration, the Honourable Bryce Mackasey, I wish to
acknowledge and thank you for your letter of March 9, 1972
concerning the resolution passed by the Municipal Council
ef the Corporation of the City of Port Coquitlam.

The Unemployment Insurance Commission has been
investigating very carefully reported delays in payment
of benefit and has found that in the majority of cases,
these are in fact postponements rather than delayss
For instance, a claim is postponed until a later date
when it is found that the claimant has a continuation .
of earnings after scparation such as holiday or’ severance
pay or both, or when there is a disqualification imposed
for voluntarily leaving his or her omployment. Delays
occur when the claimant fails to give all pertinent
information when filing a claim or when the employer
fails to provide proof of previous insured employment
on behalf of the claimant. Investigations have shown
that a very smali percentage of delays are the result
of the normal human errors that are bound to occur
while processing a heavy load of claims.

The Commission has already made several changes
in procedures in order to expedite payments, which hava
had satisfactory results. Other changes are being
considered and appropriate amendments to the Act and
Regulations will be made if they are warranted.

The new Act permits benefits to be paid to
welfare agencies where a claimant has received financial
aid from the agency because his claim was delayed for
longer than four weeks duc to administrative problems,
and the claimant has signed an assignment form.

: evee

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