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Report to Counc:

To: City Council May 17, 1994

From: J, Maitland,
Treasurer / Deputy Administrator

Subject:, 911
Budget and Administration Committee meeting - May 10/94

Recommendations

1, That the City write to the GVRD “911” service requesting improvements in the “911” software ta
enable offsite locations to show on “911” dispatching terminals.

That + City change our name field with B.C. Tele ephone to read “Port Coquitlam Civic
Buildings”

Background and comments:

Attached is a report from our office supervisor in charge of our phone system.

Software enhancement

The proposed software enhancement could be handled in many different fashions by the software
supplier but should automatically trigger either a warning to the dispatcher that there are offsite
locations or preferably list the offsite locations although listing may only be a solution for small
organizations like ourselves with relatively few offsite locations.

Name change

This option is only a short term solution to the problem which would hopefully trigger a question from
the 911 dispatcher as to the actual location of the emergency.

Staff training:

The attached report also deals with staff training, this item has been raised and will be the subject at
upcoming in service training sessions. |

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