Pees ¥ ae, Ee seed aM ; 4] # to saieaaceal vou, Cathy, It makes us all proud, I’m sure, to find dedication such as yours. Many thanks.” Mike Walker, 9399, Surrey Transit Centre Operator, Marie Meldrum A 90-year-old customer called BC Transit on September 13 to thank operator, Mane Meldrum, for coming to her aid when she fell. “She was just wonderful,” said the caller. “She rendered first aid and stayed with me until the ambulance arrived, Please send her my sincere thanks.” No name given, Vancouver Operator, Annie Fair On September 26, a customer called BC Transit to commend operator Fair for letting him on her bus — even though it was not in service — because he was very sick, “Please thank her for letting me get home,” said the caller. Kelly Spong, North Vancouver Operator, Garry Bil On September 1] a customer called BC ‘Transit to commend operitor Bil. “T asked for information on how to get out to Maple Ridge,” said the caller, “This operator was just wonderful and gave me the information { needed, politely and without ‘sitacion,” Ads, Stentaford, Maple Ridge Operator, Glen Worden On September 26, a customer called BC Transit to commend operater Worden. “Ee’s very kind and considerate,” said the caller, ‘ard is always very pleasant and courteous to passengers ~~ even in the most trying of circumstances. [ride ccgularly with this operator and I’m very impressed.” Ms C. Matheson, Surrey Operator, Russ Ormandy “My 12-year-old son is a very new commuter into 41st and Granville from Scottsdale Mall and back again in the evening, On September 10, he received exceptional help from the driver of the number 811 to Scontsdale. It was the last bus out of zown, probably the 5:50 from Burrard Station. If possible, please convey my thanks [0 the driver for his kindness. It made a difference to a small boy and his mam, Chrivina Huma (Mri), North Delta Operator, Maria Vinthers “Yesterday, my wife, Jean, and I visited the PNE and made the artic our first stop. The operator welcomed us on board and began to tell us about the bus and, in response to some questions from Jean, about the system generally, dealing with disavled riders, ungrateful customers and so forth. The eperator didn’t recognize me as 4 Transit employee, and there didn't se¢in to be a ‘right’ time to announce it, After speaking with us, the cperator scooped up wheelchair-bound lady, and did a first class job of explaining where we're going with necessible service, how and where it works, etc. Jean and I were most impressed with the operator’s blend of pride, professionalism and comyrnon sense. Because that type of ardrude deserves to be recognized, | asked her what her name was go that I might let you know what she’s doing on all our behalf. While | can't comment on how she dnves a bus, I can tell you that Mane Vinthers, 38863, is winning both respect and friends of the systern, in her approach to the general public. | wish we could capture some of her artinide and plant it in our new operators. She's a credit to BC Transit.” Bran Hollingshead, assistant general manager, equipment and engineenng, Aurnaly Operator, Ralphe Tylor On September 24, a custorner called BC Transit to commend operator Tylor for “being most courteous, friendly and a real pleasure to drive with. He is an excellent driver and had a nice word for everyone.” Margaret Schonfeld, Burnaby Transit supervisor, David O’Relily “On 91-09-06, there was a very serious motor vehicle accident involving a motorcy- clist in the 6200 block of Kerr Street. 1 would like to bring to your attention the assistance given by Mr, O'Reilly. Mr, O'Reilly arrived on scene shortly afver the accident, He established traffic control to protect the scene and the emer~ gency personnel, Due to an incident involving an armed suspect which occurred nearby, no police units were available other than a one-man accident jnvestigation unit. Following are the comments of the investigator: ‘Mr. O'Reilly's actions greatly assisted me, allowing me to conduct my invesdgation of this serious accident, Klis professional attitude in dealing with both the motoring public and the police officers in attendance was commendable, Please extend my graticude to Mr. O'Reilly for his help.’ Please pass on the officer's comments to vit, O'Reilly and to them add my thanks. His assistance was truly appreciated.” PN, Holliday, A/[nspector, ie Traffie Section, Vancouver Police Department stores Gets a Lift BC Transit’s Burnaby Parts Distribution Centre recently purchased a new forklift to help store the flood of parts needed to service our new fleet of buses. The new lift has a “high reach” capability that allows Stores personnel to maximize available space in the warehouse, The new lift is one key result of a Stores Layout Committee struck late last February by maintenance, materials and adrniniscration superintendent, Jim Cochran, to address storage problems. Comunittee mernbers include: stores supervisor, Norm Atchison and warehouse tradesmen, Blake Bartell, Roy tansen and Shing Tham, With the cooperation ail Stores personnel, the committee worked to: devise new racks to accommodate parts both for regular service and Special Projects materi such as Recaro seats and power steering sonversion kits. They decided to order thé “high-reach” forklift because it allows g be stored up to the 16-foot elevation, not just the 10-foot level previously within reach. Now that the new forklift has arrived, a general re-racking is under way to take advan- rage of the new storage space and to streamline the forklift’s “parts picking” ability, Norm Atchison offers his congrarulations to all who helped in the Stores redesign. “I'd like to congratulate everyone who was involved — from Gord Dunning who worked to ensure the new racking met fire safety standards and the carpenters who came up with ideas to meet those standards, to the warehouse tradesmen whose expertise and input reflects an interest above and beyond the daily routine, The success of this in-house project is a credit to all involved.” Partsman, Blake Bartell (left), in the nat forklift, and partrman, Wally Talling, in the old forklift, damvonsmraning the extended reach of the new lift.